TERMS AND CONDITIONS
Last Updated: May 7, 2025
This Agreement (“Agreement”) sets forth the terms and conditions between the client (“Client”) and Static Answering Services (“Provider”) regarding the use of the Provider’s telephone answering and messaging services.
1. Definitions
- Service: The answering, messaging, and call forwarding services provided by Static Answering Services.
- Client: Any individual or entity entering into a service agreement with Static Answering Services.
- Agent: A human staff member employed or contracted by Static Answering Services to perform the Services.
- Escalation Threshold: A condition or set of conditions defined by the Client which, when met, result in the transfer of a call to a designated contact.
2. Service Scope
2.1. Services are available 24 hours a day, 7 days a week, including holidays.
2.2. All calls are answered by human agents. Artificial Intelligence (AI) is not used in any part of the call process.
2.3. Clients may define custom escalation instructions and contact lists to be followed by Provider staff.
2.4. Messages are transcribed using speech-to-text software and delivered by email.
3. Client Responsibilities
3.1. Clients must provide all necessary materials, including but not limited to:
- Call scripts
- Escalation instructions
- Emergency contacts
- Service-specific documentation
3.2. A one-time setup fee of $300.00 will apply to all new accounts for training and configuration.
3.3. Clients are responsible for ensuring that any materials provided do not violate privacy, copyright, or licensing laws.
4. Service Exclusions
4.1. The Provider does not offer services to:
- Licensed healthcare, legal, or financial professionals requiring regulated support.
- Any industry that requires specialized certification or formal education to adequately perform support functions.
4.2. The Client is responsible for ensuring compliance with all applicable laws and regulations when entering into this Agreement and assumes all liability in relation to the use of the Service.
5. Fees and Billing
5.1. Standard pricing is $200.00 for the first 3 hours, followed by $50.00 per additional hour.
5.2. Payments may be made via cheque or e-transfer.
5.3. Billing is monthly or bi-weekly, as negotiated and agreed in writing.
5.4. No refunds will be provided for any reason.
5.5. A grace period of 14 calendar days applies to overdue accounts. Accounts unpaid after this period may result in service suspension without further notice.
6. Data Retention and Confidentiality
6.1. Call logs and message data are retained for one (1) year, unless otherwise agreed in writing.
6.2. All call content and client/customer information shall remain strictly confidential and shall not be disclosed to third parties except as required by law.
7. Contract Duration and Termination
7.1. Unless otherwise agreed, all contracts are month-to-month and may be cancelled with 14 calendar days’ written notice.
7.2. Upon cancellation, services will be billed immediately for the remaining period through the end of the notice term.
7.3. Discounts may be offered for longer-term commitments, subject to written agreement.
8. Limitation of Liability
8.1. The Provider shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of profit or interruption of business.
8.2. The Provider’s maximum liability shall not exceed the amount paid by the Client in the thirty (30) days preceding any claim.
9. Dispute Resolution
9.1. Any disputes arising from this Agreement shall be subject to mediation or small claims court in the Province of Alberta.
9.2. All legal proceedings shall be filed in Edmonton, Alberta, and all associated costs shall be the sole responsibility of the Client.
10. Amendments
The Provider reserves the right to modify these Terms and Conditions at any time, with reasonable notice provided to existing Clients via email or the Provider’s website.
